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محاضرة عن ادارة الجودة الشاملة TQM... قدمتها بالجامعة

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محاضرة عن ادارة الجودة الشاملة TQM... قدمتها بالجامعة

مُساهمة من طرف عبدالله يوسف صديق في الأحد يناير 08, 2012 11:46 am



بسم الله الرحمن الرحيم

قال تعالي ( هل يستوي الذين يعلمون والذين لا يعلمون )




NORTHERN BORDERS UNIVERISITY
FACULTY OF APPLIED MEDICAL SCIENCES
CLINICAL BIOCHEMISTRY DEPARTMENT



THE CONCEPT OF T.Q.M. IN HEALTHCARE MAINLY M.LAB.


Prepared by :
Mr. Abdallah Yousif Sidig
Lecturer in Clinical Biochemistry
NBU- Faculty of Applied Medical Sciences1432h

For 4th years student



















Quality

*Having high degree of excellence


*Doing right things right first time

*Is cost - reduction, not a cost

Concept
WHAT IS QUALITY?

l Freedom from deficiency



l Product feature















TQM as a management philosophy

Aims to:

Increase Customer service

// Productivity

// Profits

//Market share

Decrease Cost





T.Q.M.



It is a broad management philosophy, espousing

quality and leadership commitment, which provides the energy and the rationale for implementation of the process of continuous quality improvement within the organization wide quality strategy.































Aspects of Quality



1. Measurable

2. Appreciative

3. Perceptive







Dimensions of Quality

· Appropriateness

l Competency

l Effectiveness

l Efficiency

l Timeliness

l Prevention and early detection

l Availability

l Continuity

l Efficacy

l Safety

l Respect and care

































Key Concepts of TQM



l Top management leadership

l Creating corporate framework for quality

l Transformation of corporate culture

l Customer focus

l Process-focus

l Collaborative approach to process improvement!

l Employee education & training

l Learning by practice & teaching

l Benchmarking

l Quality measurement & statistics

l Recognition & reward

l Management integration

TQM believes in the values of:

1. Customers:

- Needs

- Expectations

- Opinions

2. Staff:

- Willingness & desire

- Abilities & desire

- Opinions

- Access to Top Management

- Involvement in:

1. DECISION MAKING

2. PROBLEM SOLVING

3. GOAL SETTING

4. PLANNING

3. Management:

- Commitment & Visibility

- Active Leadership

- Participation

- Empowerment of Employee

- Accountability

4. Teamwork:

- Unity

- Ownership

- More & better ideas

- Openness

- Encouragement

- Mutual respect

- Incentive & reward


Basic Elements of A Process

Supplier Processors Customers

Inputs Sequence of steps Output

System, Function, Process & Step
System
Function Function

Process Process Process Process

Step Step Step Step




Module of Donabedian

CAUSAL RELATIONSHIP



Structure Process Outcome

Effective Efficient Good










Change in Emphasis

In part focus on

- What of care i.e. patient care GIVEN.

- Who of care i.e. patient care GIVER.


Concentrate on improving system & process, most of the time:

- The how of care patient care PROCESS

- The result of care patient care OUTCOME




Structure

The arrangement of parts of care system or elements that facilitate care

e.g.

Resources

Equipment

Number of staff

Qualification of staff

Work space



Process

Refer to the procedures, methods, means or sequence of steps for providing or delivering care, producing outcomes.

- Clinical process

- Care delivery process

Outcome

Refers to the results of care, adverse or beneficial e.g.

CLINICAL

- Short term

- Complication

FUNCTIONAL

- Long term health status

- Activities of daily living

PERCEIVED

Patient / family satisfaction

Quality Management Trilogy

l Control / measurement

l Improvement

l Planning
Continuous Quality Improvement Process


Plan Do

Study Act




Decision Making: Traditional Model
(Data Deficient)

Intuition

Opinion

Logic Recommendations

Rationalization Action

Rumor

Hearsay

NO DEFINED PROCESS

Decision Making: Q.M. Model
(
Data-based)

Q. Planning Q. Improvement Q. Control
Decision Decision

Interpretation/ Proposal/

Understanding Hypothesis

Statistical

Analysis Collection
Knowledge

General Management Functions

Management is the sum of these activities to improve human and material resources toward achievement of stated goals.

l PLANNING

l ORGANIZING & STAFFING

l DIRECTING

l COORDINATING

l IMPROVING



Core Quality Improvement Standards

l Quality leadership

l Data collection for quality monitoring

l Analysis of monitoring data

l Quality improvement

Do We Need These?

l Medical record

l Information system

l Protocol & clinical guidelines

l Teaching session

l Appraisal system

l Review / audit of mortality & morbidity

l Quality department











Data


Information


Design



عدل سابقا من قبل عبدالله يوسف صديق في السبت فبراير 04, 2012 12:04 pm عدل 1 مرات
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عبدالله يوسف صديق

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رد: محاضرة عن ادارة الجودة الشاملة TQM... قدمتها بالجامعة

مُساهمة من طرف حاتم الخضر في الأحد يناير 15, 2012 11:06 am

مشكور أخي عبد الله علي المجهود ونتمني أن تئري المنتدي بمزيد من المشاركات العلمية حتي تعم الفائدة المرجوه


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حاتم الخضر
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