محاضرة عن ادارة الجودة الشاملة TQM... قدمتها بالجامعة
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محاضرة عن ادارة الجودة الشاملة TQM... قدمتها بالجامعة
من طرف عبدالله يوسف صديق الأحد يناير 08, 2012 11:46 am
بسم الله الرحمن الرحيم
قال تعالي ( هل يستوي الذين يعلمون والذين لا يعلمون )
NORTHERN BORDERS UNIVERISITY
FACULTY OF APPLIED MEDICAL SCIENCES
CLINICAL BIOCHEMISTRY DEPARTMENT
THE CONCEPT OF T.Q.M. IN HEALTHCARE MAINLY M.LAB.
Prepared by :
Mr. Abdallah Yousif Sidig
Lecturer in Clinical Biochemistry
NBU- Faculty of Applied Medical Sciences1432h
Lecturer in Clinical Biochemistry
NBU- Faculty of Applied Medical Sciences1432h
For 4th years student
Quality
*Having high degree of excellence
*Doing right things right first time
*Is cost - reduction, not a cost
Concept
WHAT IS QUALITY?
l Freedom from deficiency
l Product feature
TQM as a management philosophy
Aims to:
Increase Customer service
// Productivity
// Profits
//Market share
Decrease Cost
T.Q.M.
It is a broad management philosophy, espousing
quality and leadership commitment, which provides the energy and the rationale for implementation of the process of continuous quality improvement within the organization wide quality strategy.
Aspects of Quality
1. Measurable
2. Appreciative
3. Perceptive
Dimensions of Quality
· Appropriateness
l Competency
l Effectiveness
l Efficiency
l Timeliness
l Prevention and early detection
l Availability
l Continuity
l Efficacy
l Safety
l Respect and care
Key Concepts of TQM
l Top management leadership
l Creating corporate framework for quality
l Transformation of corporate culture
l Customer focus
l Process-focus
l Collaborative approach to process improvement!
l Employee education & training
l Learning by practice & teaching
l Benchmarking
l Quality measurement & statistics
l Recognition & reward
l Management integration
TQM believes in the values of:
1. Customers:
- Needs
- Expectations
- Opinions
2. Staff:
- Willingness & desire
- Abilities & desire
- Opinions
- Access to Top Management
- Involvement in:
1. DECISION MAKING
2. PROBLEM SOLVING
3. GOAL SETTING
4. PLANNING
3. Management:
- Commitment & Visibility
- Active Leadership
- Participation
- Empowerment of Employee
- Accountability
4. Teamwork:
- Unity
- Ownership
- More & better ideas
- Openness
- Encouragement
- Mutual respect
- Incentive & reward
Basic Elements of A Process
Supplier Processors Customers
Inputs Sequence of steps Output
System, Function, Process & Step
System
Function Function
Process Process Process Process
Step Step Step Step
Module of Donabedian
CAUSAL RELATIONSHIP
Structure Process Outcome
Effective Efficient Good
Change in Emphasis
In part focus on
- What of care i.e. patient care GIVEN.
- Who of care i.e. patient care GIVER.
Concentrate on improving system & process, most of the time:
- The how of care patient care PROCESS
- The result of care patient care OUTCOME
Structure
The arrangement of parts of care system or elements that facilitate care
e.g.
Resources
Equipment
Number of staff
Qualification of staff
Work space
Process
Refer to the procedures, methods, means or sequence of steps for providing or delivering care, producing outcomes.
- Clinical process
- Care delivery process
Outcome
Refers to the results of care, adverse or beneficial e.g.
CLINICAL
- Short term
- Complication
FUNCTIONAL
- Long term health status
- Activities of daily living
PERCEIVED
Patient / family satisfaction
Quality Management Trilogy
l Control / measurement
l Improvement
l Planning
Continuous Quality Improvement Process
Plan Do
Study Act
Decision Making: Traditional Model
(Data Deficient)
Plan Do
Study Act
Decision Making: Traditional Model
(Data Deficient)
Intuition
Opinion
Logic Recommendations
Rationalization Action
Rumor
Hearsay
NO DEFINED PROCESS
Decision Making: Q.M. Model
(Data-based)
Q. Planning Q. Improvement Q. Control
Decision Decision
Interpretation/ Proposal/
Understanding Hypothesis
Statistical
Analysis Collection
Knowledge
General Management Functions
General Management Functions
Management is the sum of these activities to improve human and material resources toward achievement of stated goals.
l PLANNING
l ORGANIZING & STAFFING
l DIRECTING
l COORDINATING
l IMPROVING
Core Quality Improvement Standards
l Quality leadership
l Data collection for quality monitoring
l Analysis of monitoring data
l Quality improvement
Do We Need These?
l Medical record
l Information system
l Protocol & clinical guidelines
l Teaching session
l Appraisal system
l Review / audit of mortality & morbidity
l Quality department
Data |
Information |
Design |
عدل سابقا من قبل عبدالله يوسف صديق في السبت فبراير 04, 2012 12:04 pm عدل 1 مرات
عبدالله يوسف صديق- عدد المساهمات : 240
تاريخ التسجيل : 14/10/2011
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الموقع : السعودية- جامعة الحدود الشمالية
رد: محاضرة عن ادارة الجودة الشاملة TQM... قدمتها بالجامعة
من طرف حاتم الخضر الأحد يناير 15, 2012 11:06 am
مشكور أخي عبد الله علي المجهود ونتمني أن تئري المنتدي بمزيد من المشاركات العلمية حتي تعم الفائدة المرجوه
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حاتم الخضر- Admin
- عدد المساهمات : 84
تاريخ التسجيل : 20/03/2010 -
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